Pengaruh realibility, assurance, tangible, empathy, responsiveness sebagai pembentuk kualitas pelayanan jasa terhadap kepuasan konsumen : studi kasus PT. BPR Arum Mandiri Melati

Novitasari, Herlin (2007) Pengaruh realibility, assurance, tangible, empathy, responsiveness sebagai pembentuk kualitas pelayanan jasa terhadap kepuasan konsumen : studi kasus PT. BPR Arum Mandiri Melati. Skripsi thesis, Sanata Dharma University.

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Item Type: Thesis (Skripsi)
Subjects: H Social Sciences > HY Management
Divisions: Faculty of Economics > Department of Management
Depositing User: Perpustakaan
Date Deposited: 05 Feb 2018 07:55
Last Modified: 05 Feb 2018 07:55
URI: http://repository.usd.ac.id/id/eprint/17450

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