Items where Author is "Hartanto, Sonny"

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Thesis

Hartanto, Sonny (2008) Pengaruh kepuasan konsumen tentang kualitas pelayanan jasa medis terhadap terciptanya Word of Mouth : studi kasus pada pasien rawat inap Badan Pelayanan Kesehatan Rumah Sakit Umum [BPK RSU] Kabupaten Magelang. Skripsi thesis, Sanata Dharma University.

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