Items where Author is "Kusuma Dewanto, Martinus"

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Thesis

Kusuma Dewanto, Martinus (2006) Evaluasi penerapan strategi CRM, kepuasan, dan loyalitas pelanggan : studi kasus pada Supermarket Matahari Galeria dan Supermarket Maga Panembahan. Skripsi thesis, Sanata Dharma University.

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