Items where Author is "Lay, Alfred Zedekias"

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Thesis

Lay, Alfred Zedekias (2000) Analisis tanggapan konsumen terhadap atribut jasa hotel : Studi kasus pada Hotel Santika Yogyakarta yang telah menerapkan sistem manajemen mutu terpadu. Skripsi thesis, Sanata Dharma University.

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