Items where Author is "Novitasari, Herlin"

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Novitasari, Herlin (2007) Pengaruh realibility, assurance, tangible, empathy, responsiveness sebagai pembentuk kualitas pelayanan jasa terhadap kepuasan konsumen : studi kasus PT. BPR Arum Mandiri Melati. Skripsi thesis, Sanata Dharma University.

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