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Msilu, William Paulo (2024) Assessment on Collaboration of Back-office and Front-office with Advanced technology in Facilitating Seamlessness Service quality delivery in hotel Industry in Yogyakarta, Indonesia. Skripsi thesis, Sanata Dharma University.
Msilu, William Paulo (2023) The Role of Six Sigma in Hospitality Industry. Proceedings The 2nd International Conference on Economics, Business, and Management Research (ICEBMR), 2. pp. 147-155. ISSN ISSN: 3032-596X