Items where Author is "Claresta, Verena Netta"

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Claresta, Verena Netta (2019) Pengaruh kualitas produk dan kualitas pelayanan terhadap kepuasan konsumen dalam meningkatkan loyalitas pelanggan (studi pada konsumen Penerbit dan Percetakan Amara Books Yogyakarta). Skripsi thesis, Sanata Dharma University.

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