Items where Author is "Claresta, Verena Netta"

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Thesis

Claresta, Verena Netta (2019) Pengaruh kualitas produk dan kualitas pelayanan terhadap kepuasan konsumen dalam meningkatkan loyalitas pelanggan (studi pada konsumen Penerbit dan Percetakan Amara Books Yogyakarta). Skripsi thesis, Sanata Dharma University.

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